FAQ

FAQ - Frequently Asked Questions

1. What types of equipment do you offer?
At ZenAHtic, we offer a wide range of Pilates equipment suited for all levels, from basic gear for beginners to more specialized products for professionals and studios. We provide yoga mats, rollers, reformers, balls, and much more, each selected for its quality, durability, and comfort.

2. Are the products suitable for beginners?
Absolutely! We offer equipment for all levels. If you're a beginner, we recommend items like non-slip mats, Pilates balls, or resistance bands, which are perfect for getting started. Our product descriptions will help guide you in choosing the right equipment for your needs.

3. Can I use ZenAHtic equipment at home?
Yes, absolutely! Our products are designed to be used both at home and outdoors. Whether you prefer practicing in the comfort of your living room or enjoying the fresh air outdoors, our equipment is lightweight, compact, and easily portable. It’s perfect for any environment, ensuring you can enjoy your Pilates practice wherever you are.

4. How do I choose the right equipment for me?
If you're unsure about which equipment to choose, feel free to check out our detailed buying guides for each product category. We also have a team available to assist you through chat or email to help you find the equipment that best suits your goals and level.

5. Are the products guaranteed?
Yes, all of our products come with a quality guarantee. Each piece of equipment we sell is rigorously tested to ensure its durability. If there’s any issue, simply contact us and we'll be happy to assist you with replacement or refund options, as per the warranty conditions.

6. Do you offer home delivery?
Yes, we offer home delivery for all our products. Delivery times may vary depending on your location. We make every effort to process and ship your orders as quickly as possible. Once your order has been shipped, you'll receive a tracking number to monitor the progress of your delivery.

7. What are the shipping fees?
Shipping fees vary depending on your location and the weight of your order. You can get an estimate of the shipping costs before finalizing your purchase during the checkout process.

8. Can I return a product if I'm not satisfied?
Yes, we accept returns within 15 days of receiving your order. The product must be in its original condition, unused, and in its original packaging. For more details, please refer to our return policy on the website.

9. Can I get advice on how to care for my equipment?
Yes, we provide care instructions for each type of equipment on our product pages. To ensure a long lifespan for your products, we recommend following our cleaning and storage tips. If you have any specific questions, feel free to contact us.

10. Do you offer special deals or promotions?
We love rewarding our loyal customers! Subscribe to our newsletter to stay informed about the latest promotions, exclusive sales, and new collections. We also offer seasonal discounts and special deals on selected products.

11. How can I contact customer service?
You can reach us by email at zenahtic@gmail.com, or through our contact form on the website. Our team is here to answer your questions and provide any assistance you may need.